Support Plans
Vicon has bundled our innovative support services into 4 support plans that make sense whether you have a 1 camera video system or a 250 camera optical system. Service Levels Agreements (SLAs) can make your motion capture results superior. Discounts on software and training courses, unlimited technical support and web conferencing are just some of the great benefits our SLAs offer.
Having a Vicon SLA makes you a Vicon insider. SLAs allow you to build relationships with our applications engineers. We get to know our SLA customers, so we can provide personalized support.
All new system sales receive a one year Premium plan as part of the system purchase.
Contact us to discuss which one of the plans below is right for you.
For details of support plans for non-US sites, please contact your local Vicon distributor or office.
| Basic | Complete | Premium | Partner | |
|---|---|---|---|---|
| Technical Support Services | ||||
| Access to Online Knowledgebase | Yes | Yes | Yes | Yes |
| Unlimited Email & Web Technical Support | Yes | Yes | Yes | Yes |
| Unlimited Phone Technical Support | Yes | Yes | Yes | Yes |
| 25% Discount on Consulting Rate | Yes | Yes | Yes | Yes |
| Hardware Support Services | ||||
| Extended Vicon Hardware Warranty | Yes | Yes | Yes | |
| Standard Return Shipping on all Vicon Equipment Repairs | Yes | |||
| Priority Shipping on all Vicon Equipment Repairs | Yes | Yes | ||
| Equipment Loaners during Vicon Hardware Repairs | Yes | Yes | ||
| Trainings, Tutorials and Events | ||||
| Pre-Recorded Tutorials & Videos | Yes | Yes | Yes | Yes |
| Vicon Online University Courses | 1 | 2 | 4 | Unlimited |
| In-Depth Applications Courses at Vicon | 25% disc. | 50% disc. | 1st Free | Yes |
| Customized On-Site Training | 1st Free | |||
| Remote Assisted Training Sessions | 1 | 3 | 5 | |
| Hours of Consulting | 2 | 5 | ||
| Vicon Event VIP Passes | 2 | 4 | 6 | |
| Software | ||||
| Software Maintenance Releases | Yes | Yes | Yes | Yes |
| New Software Product Releases | 10% Off | 15% Off | 20%** Off | 25% Off |
| Dongle Replacement | 2 | 5 | ||
**discount only for purchased support plans; N/A for new system sale premium plan.