Customer Support Engineer (Life Sciences & Engineering Applications)

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Vicon is the world leader in motion capture technology, developing high-performance software and hardware products for the entertainment, engineering, and life science industries. Vicon products have been used in major feature films, games, and commercials, and Vicon is a crucial measurement tool for biomechanics, robotics, and cutting-edge science. We have offices in Oxford, Denver, Los Angeles, and New Zealand.

Vicon is a subsidiary of Oxford Metrics Plc.

Role Summary: We have an immediate opening for a Customer Support Engineer to join an experienced support team based in Oxford. Your role will be focused on supporting our customers in the various industries using motion capture, primarily in Life Sciences and Engineering. You will be required to travel in the UK and internationally to provide installation and training for Vicon hardware and software. Office-based duties will include email and telephone support, testing of systems and software, technical demonstrations, and various computer-based and physical housekeeping activities. The role is varied, and you will enjoy a busy professional environment both in the office and at our customers’ operating in many interesting technical fields. You will be an organized and confident person and thrive as part of a team.

Responsibilities

  • Customer Support: Provide first-line technical support to Vicon customers in the UK and internationally, using various methods: telephone, email, desktop sharing, and IM
  • Installation and training: Plan and deliver installation and commissioning of new motion capture systems and software training. Traveling in the UK and internationally approximately 10 – 20% of the time.
  • Testing: Test new software and hardware to quality assure Vicon products for release
  • Demonstration: Assist the senior engineers and Sales team in developing effective demonstrations to prospective clientele or partners. Represent Vicon at trade shows, conferences, and events.
  • Product Support: Create content for effective internal and external support or promotional purposes – documentation, website FAQ, tutorials, videos, and working examples using Vicon or 3rd party software
  • Represent Vicon at trade shows, conferences, and events

Qualifications

• Graduate in a relevant numerate/technical discipline, or 3 years of relevant industry experience

• The right to legally live and work in the UK

• Good written communication in all spoken languages

• Able to undertake domestic and international travel

• Confident & able to communicate professionally at all levels

• Excellent presentation skills

• Self-motivated and resourceful in finding solutions by working with others

• Organised and able to prioritize tasks working alone or within a team

• Good computer skills using a variety of Windows desktop applications

Experience

• Solid biomechanics or bioengineering background

• Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview 

• Experience in creating video or tutorial content

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