Support Plans

Free support for life.

Support is a large part of the Vicon offering and it's something we're very proud of. Not only do new customers receive a one year warranty on their hardware, but all of our customers benefit from unlimited phone, email and web technical support for the life of their system.

However, we understand that sometimes you might need a little extra coverage to prepare for any eventuality. For your peace of mind, Vicon offers three levels of support to help you find the perfect package for you.


From January 1st 2017 please note the following changes in the Premiere support contracts:

  • Vicon cover the costs for collection of faulty goods (North America and Europe only)
  • Parts and labor warranty on all replaced parts
  • Vicon covers return shipping costs
  • Overnight shipping of new replacement item on all Vicon current release products
    (RMA raised by midday the previous day) (North America and Europe only)
  • Current products (Vantage, Vero and Cara) replaced with new units
  • T series and Bonita products returned to base for investigation and replacement parts fitted
  • Broken Dongle Replacement (max five per year)
  • 20 markers per year, customer’s choice of marker size

Vicon's global support plans offer coverage that makes sense: whether you have a two camera Vero system or a 250 camera Vantage system. Free software upgrades, discounts on training courses, unlimited technical support and web conferencing are just some of the great benefits of purchasing a support plan from Vicon.

Download our Support Brochure for a complete breakdown of what is included in our Basic, Hardware and Premiere support plans, or contact us for further details.


Enjoy Remote Assisted Training Services with our Basic level support plan.


With our Hardware package, all shipping and repair costs are taken care of. Next day shipping for replacement parts means you will be back up and running in no time.


Enjoy complete peace of mind with our Premiere package. Access all the latest Vicon software for the duration of your support contract, receive free upgrades on current software and discounted on-site training as well as all the great benefits of our Hardware contract.