As a valued Vicon customer, help is only ever an email or phone call away.

Contact us at [email protected]

For remote assistance, if you need to share your screen, please download Teamviewer from the link below

Download TeamViewer

Email us


Visit this page to download our software – the latest point releases are free to all customers who own a licence of that version of our software. You can also find downloads here for all our models, third party plugins, and other useful information such as sample data and SDKs.

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Read our frequently asked questions

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Have a more in-depth question about how your software or hardware works? Visit this page to view our wide range of detailed technical documentation, containing many useful user guides, as well as tools and utilities.


Training & Commissioning

When our customer support engineers visit your site for the initial install, they will commision your system and give you in-depth training.

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Support plans

We have a wide range of support plans on offer, read about them here.

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Support is a crucial part of the Vicon offering and it’s something we’re very proud of. Not only do new customers receive a one year warranty on their hardware, but all of our customers benefit from basic phone, email and web technical support for the life of their system.