Support for your Vicon motion capture system

Email support

As a valued Vicon customer, help is only ever an email or phone call away. Our FAQs are also a great source of video tutorials and online help guides.

Got a question? Why not try our FAQs.

Email Support

Give us a call

If you require urgent assistance, please contact your local office directly:







Or contact your local Vicon reseller.

Dealing with enquiries

  1. To receive support from Vicon, you only need to be a Vicon customer. Basic lifetime product and application support comes included with the system purchase.
  2. Send an email to [email protected] with details of your query. Please use your company/institution email account where possible. If you are emailing us for the first time, or using an alternative address, we may ask you for some further details to confirm which company/institution you are linked to.
  3. When a new support case has been raised, you will receive an email notification and a case reference.
  4. A Vicon Support Engineer will respond to your email within 24 hours. All emails will have the case reference in the subject line of the email.
  5. Any new emails sent to [email protected] with the case reference in the subject line will be linked to the history for that case.

Support login

Log in below to manage your existing Vicon support cases.