VICON SUPPORT
We’re here for our customers every step of the way
DEDICATED SUPPORT
Support is a large part of the Vicon offering and it’s something we’re very proud of.
Our dedicated in-house Global Support team of motion capture specialists, experienced in the VFX, Game Engine, Life Sciences and Engineering Applications, are always available to help.
PEACE OF MIND
Vicon’s global support plans offer coverage that makes sense: whether you have a two-camera Vero system, a 250-camera Vantage, or our new Valkyrie system. Free software upgrades, discounts on training courses, unlimited technical support and web conferencing are just some of the great benefits of purchasing a support plan from Vicon.
Download our Support Fact Sheet for a complete breakdown of what is included in our support plans, or contact us for further details.
Read all about how we will help you commission your system and the training that we offer at the initial installation below.
Support Fact SheetABOUT VICON SUPPORT
OUR TEAM
We have over 20 customer support engineers, who are all experts in their field – they have 17 Masters degrees and PHDs between them.
GOING THE EXTRA MILE
Demonstrating our commitment to excellent and highly personalized customer service, our support team clocks over 300 days of face-to-face life sciences customer visits per year – and this number is increasing every year.
RIGOROUS ACCREDITATION
We have the best distributors in the market who earn their accreditation by meeting our stringent criteria and rigorous training requirements.
GET IN TOUCH
Vicon are here to support you on your Motion Capture journey. We’re happy to provide more information, answer questions and help you find the solution you need. Get in touch with our experts today