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Read through our frequently asked questions below
A mixed or Vantage/Vero camera system needs to be on the latest firmware. For version details, the FAQ: What is the latest version of Firmware?
If your computer is connected to the internet, the Vicon software will do a firmware check. If a firmware update is needed you just need to click on the notification symbol and follow the instructions. Otherwise follow the instructions below.
1. Please download the latest version of the Vicon Firmware Update Utility, extract the files from ViconFirmwareUpdateUtility_x.x.x.xxxxh.zip. Once complete, run the executable inside. This will install the Reprogramming Tool for the appropriate Firmware version on the computer.
2. Once the program has been installed make sure:
3. Double click on the Vicon Firmware Update Utility to start the program. The program will automatically search for all Vicon hardware which can be updated. Click Next when ready.
4. A list of existing Firmware for all devices is now presented. You have the option to reprogram all devices.
This process can be slow. Please do not interrupt the programming process. Once the reprogramming is completed you will be able to go to the next page and close out of the programming tool. If any cameras fail or you have further questions, please contact Vicon Support.