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Read through our frequently asked questions below
If the cameras continue to connect with the previous version of software but don’t in the latest version then the software is probably being blocked by the Windows Defender Firewall. Although Vicon officially specifies that the Firewall should be turned off completely to ensure unobstructed communication with the cameras and connectivity devices, sometimes institutional protocols mandate it to be turned on. If this is the case:
If this does not resolve the issue then please contact Vicon Support.